Shipping policy

RUVIEST Shipping Frequently Asked Questions (FAQ) - Optimized​

​1. Which countries/regions do you ship to?​​
* We ship to numerous countries/regions worldwide via ​Standard Shipping. You can contact our customer service team before checkout to confirm if your country/region is covered.
* ​Important Note:​​ We are currently ​unable​ to ship to ​PO Boxes or Military Addresses (APO/FPO)​.

​2. What are the shipping costs?​​
* ​Free Standard Shipping​ is currently offered to most countries/regions.
* ​Important Notes:​​
* Shipping costs ​do not include​ any ​import duties, taxes, or handling fees​ that may be imposed by your country/region. RUVIEST ​is not responsible​ for these charges.
* Standard Shipping via YunExpress may be a ​Delivered Duty Paid (DDP)​​ solution for some countries/regions, meaning the shipping cost includes estimated duties/taxes. ​However, please note:​​ RUVIEST ​is not responsible​ for any ​additional administrative fees or handling charges​ levied by the local courier or customs. Please consult your local customs for details.
* For certain ​remote areas, ​Standard Shipping​ itself ​may not incur extra charges​ (but delivery times may be extended), while expedited shipping services may incur additional fees (we will contact you if extra payment is required).
* ​Key Liability Statement:​​
* If a package is returned or destroyed due to the customer ​refusing to pay duties/customs fees, the order amount will be refunded ​after deducting the incurred round-trip shipping costs.
* Similarly, if a package fails to be delivered/signed for due to buyer-related reasons (see Question 5), leading to return or destruction, the order amount will also be refunded minus round-trip shipping costs.
* If you have any questions about shipping costs, please ​contact us​ before placing your order.

​3. How long after ordering will I receive my package?​​
* ​Processing Time:​​
* ​In-stock Items:​​ Typically ship within ​3 business days.
* ​Custom-made Items:​​ Require longer processing time. Please contact our customer service for specifics.
* ​Transit Time (After Shipment):​​
* Standard Shipping typically takes ​2-4 weeks​ for delivery.
* Please note, for ​some countries/regions, due to customs clearance, local regulations, and other factors, transit times ​can take up to 2-3 months.
* ​Important Notice:​​ International transit times are influenced by numerous factors (including destination country customs efficiency), which RUVIEST ​cannot control. ​Refunds are not provided​ due to transit delays. Please consider the potential waiting time before ordering.

​4. What if my package is shipped but doesn't arrive?​​
1. ​First, Contact Local Courier:​​ You will receive a tracking number once shipped. Please ​use this number to contact your local courier carrier​ for the latest status update.
2. ​Lost Package Determination:​​ If a package has not been delivered ​over 3 months​ after shipment, it may be considered lost in transit.
3. ​Compensation Policy (for Lost Packages):​​
* ​Order Value ≤ $50USD:\ast \ast Youcanchooseeither\ast \ast afreereplacementpackage\ast \ast ora\ast \ast fullrefundoftheamountpaid\ast \ast .\ast \ast \ast OrderValue>$50 USD:​​ We will refund ​50% of the amount paid.

​5. Under what circumstances might I be unable to receive my package and be held liable for costs?​​
If a package fails to be delivered/signed for due to the following ​buyer-related reasons:
* ​Incorrect or incomplete​ recipient address or phone number.
* Recipient ​unreachable​ when contacted by the courier.
* Recipient ​refuses to sign for​ the package.
* Package ​lost or damaged​ due to the recipient opting for "no signature required" delivery.
* Recipient ​refuses to pay​ applicable local duties/taxes/handling fees.
* Recipient ​refuses to provide​ necessary proof documentation (e.g., ID, tax number) for customs clearance.
In such cases, the package may be returned or destroyed according to local regulations, and the buyer will bear the responsibility and costs. The order amount will be refunded ​minus the round-trip shipping costs.

​6. Who pays import duties/customs fees?​​
* The ​customer is responsible​ for paying all ​import duties, taxes, or handling fees​ applicable to their package.
* ​Reiterated:​​
* Refusal to pay these fees leading to package return/destruction still requires payment of ​round-trip shipping costs​ (deducted from the refund).
* While some DDP shipping may include estimated duties/taxes, any ​additional​ local administrative/handling fees are still the customer's responsibility.

​7. What should I do after receiving the package?​​
* ​Inspect Before Signing:​​ Upon receiving the package, always ​check if the outer packaging is intact and undamaged​ before signing.
* ​Strongly Recommended - Unboxing Video:​​ We ​strongly recommend all customers​ to ​record a complete unboxing video​ while opening the package and removing the product(s). This is crucial evidence for after-sales service claims.
* ​If Issues Are Found (Defective/Missing/Wrong Item(s)):​​
1. Please ​email us within 48 hours​ of signing at: ​support@ruviest.com.
2. Use a ​clear and descriptive subject line​ (e.g., Missing Item - Order #XXXX).
3. Include your ​Order Number​ and ​clearly describe the issue​ in detail.
4. ​Must attach​ photo and/or video evidence clearly proving the problem. The ​shipping information on the outer packaging (recipient details, tracking number)​​ must be clearly visible.
* ​Resolution Process:​​ Our customer service team will review your request within ​3 business days. If evidence is insufficient, we will request more. Once the issue is confirmed, we will arrange for a ​replacement, partial refund, or full refund​ as applicable.
* ​Regarding Incorrect Items:​​ If you receive the wrong item(s), RUVIEST reserves the right to decide whether you need to return the incorrect item(s) (we will contact you to arrange specifics).
* ​Damage During Transit:​​ RUVIEST ​is not responsible for damage occurring during transit​ (emphasizes importance of inspection and video evidence).

​8. Will my order have tracking information?​​
* ​Yes!​​ You will receive an ​Order Confirmation Email​ after placing your order.
* Once your order ships, you will receive another email notification with the ​logistics tracking number.
* You can use this number to ​track your package online​ via the carrier's website.
* Didn't receive the email or having trouble tracking? Please contact customer service.

​9. Will my orders be combined?​​
* Multiple orders placed under the ​same account and shipping address​ may be ​automatically combined​ by RUVIEST and shipped under ​one tracking number​ for efficiency.
* If you have ​special requirements to ship orders separately, please ​contact customer service before shipment​ to request it. We will do our best to accommodate your request.

​10. Which couriers do you use?​​
* Our primary shipping partners are:
* ​Standard Shipping:​​ YunExpress